Shipping & Returns
For shipping within Australia, Gearly Camera exclusively utilizes Australia Post Standard parcel service. Our shipping process is designed to provide a reliable and efficient delivery experience for our customers.
Shipping Method:
We employ Australia Post Standard parcel service to ensure your items are delivered safely and in a timely manner. This trusted service allows us to cater to shipping needs across Australia.
Shipping Calculation:
The shipping cost is calculated based on factors such as the weight, size, and value of the package. This ensures a fair and accurate assessment, providing you with transparency in shipping charges.
Dispatch Time:
At Gearly Camera, we understand the importance of receiving your orders promptly. We typically process and dispatch orders within 2 business days following a successful payment transaction. This allows us to streamline the shipping process, getting your items to you as quickly as possible.
International Shipping:
Please note that, at this time, we do not offer international shipping. Our shipping services are limited to addresses within Australia. We appreciate your understanding on this matter.
If you have any specific shipping inquiries or concerns, feel free to contact our customer service team at sales@gearly.com.au. We are dedicated to ensuring a smooth shipping experience for all our valued customers.
Thank you for choosing Gearly Camera for your photography needs!
Returns:
At Gearly Camera, we understand that sometimes a product may not meet your expectations. If you need to return an item, please review the information below to ensure a smooth process.
Return Policy:
We offer a 30-day return policy from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Restocking Fee:
Please be aware that a 10% restocking fee will be applied to all returned items. This fee covers the cost of inspecting, processing, and restocking the product to ensure it meets our quality standards.
Return Procedure:
To initiate a return, please follow these steps:
Contact Us: Send an email to sales@gearly.com.au with your order number and the reason for the return. Our customer service team will guide you through the return process.
Packaging: Ensure the item is securely packaged with all original packaging and accessories included.
Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product.
Address: Ship the item to the address provided by our customer service team.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
Questions or Assistance:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at sales@gearly.com.au. We are here to help make your shopping experience with Gearly Camera as seamless as possible.
Thank you for choosing Gearly Australia. We appreciate your trust in our products and services.
